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Winning Together: How Exceptional Leaders Build Unstoppable Teams
December 27, 2024

Try to imagine a team so finely tuned that their collaboration feels almost magical. Over the last 40 years I’ve seen a few that stunned me with their effectiveness. Deadlines were met with precision, challenges are tackled with creativity, and morale was high. These aren’t just happy accidents; they are the product of deliberate, disciplined leadership. But what is it that these exceptional leaders do differently?
To explore what made leaders great at facilitating teamwork, I looked at the leaders who were rated the highest on overall leadership effectiveness and who were also rated as outstanding in building teams. After analyzing their 360 ratings, coworker comments and personality test scopes, I discovered a fascinating pattern. Behind every high-performing team lies six key themes that define how leaders inspire trust, build connection, and foster productivity. Beneath these themes are twelve distinct personality traits and behaviors—the true underpinnings of their success. Let’s dive into what makes these leaders exceptional, how their teams thrive, and what you can take away to transform your own leadership style.
The Catalyst: Fostering Collaboration and Inclusiveness
At the heart of every great team lies a foundation of collaboration. The best leaders understand that inclusiveness is not a buzzword; it’s the lifeblood of a successful group. These leaders create an environment where everyone feels they have a voice and a stake in the team’s success. Think of it like orchestrating a symphony—each instrument unique, but all working in harmony.
One leader I worked with described it this way: “I don’t just want my team to be good at their jobs. I want them to feel good about their contributions.” And it works. When people feel included, they give their best—not because they must, but because they want to.
Inclusive leadership goes beyond meetings. These leaders actively ensure diverse perspectives are not just heard but valued. One executive shared how they intentionally sought input from junior employees, creating a reverse mentoring system to learn from younger team members. This approach not only bridged generational gaps but sparked innovative solutions.
A remarkable example came from a retail company where the CEO spent an entire week working alongside employees at every level. This not only provided invaluable insights into operations but also inspired a wave of new ideas from employees who felt truly seen and valued.
The Power of Empowerment: Developing Team Members
“Leadership isn’t about control; it’s about empowerment.” That’s the mantra of the best leaders. They don’t micromanage; they mentor. They know their job isn’t to do the work for their team but to remove barriers so their team can shine.
A leader’s ability to delegate isn’t just about trust; it’s about fostering growth. By assigning stretch tasks and providing support, they push their people to develop new skills and, in turn, confidence.
One executive I coached took this approach to heart. When a junior manager expressed interest in leading a high-stakes project, the leader’s instinct was to say, “You’re not ready yet.” Instead, they said, “Let’s prepare you.” The manager not only succeeded but went on to take on bigger roles, crediting that opportunity as a turning point.
Empowerment also requires patience. A seasoned leader shared how they once held weekly one-on-ones with an underperforming employee, not to micromanage but to provide consistent coaching. Over time, that employee became a top performer.
Empowerment isn’t just about developing individuals—it’s about creating a culture where everyone lifts each other. In one team, a leader implemented peer mentoring, pairing experienced members with newer hires. The result? Faster onboarding and a stronger sense of camaraderie.
The Core: Creating a Positive Team Culture
Culture isn’t what’s written in your mission statement; it’s what your team feels every day. Exceptional leaders understand that positivity fuels productivity. They celebrate wins, address failures with empathy, and create an environment where people feel valued.
One leader’s approach stands out. Instead of reprimanding a team member who made a costly mistake, they called a “win-learn” meeting. They asked the team to reflect on what went well despite the setback and what could be improved. It was never about blame; it was about building resilience and trust.
Positivity doesn’t mean ignoring challenges. Another leader made it a practice to end every week by asking their team, “What’s one thing that frustrated you this week, and how can we fix it?” This proactive approach addressed problems head-on while maintaining morale.
Exceptional leaders also understand the power of symbolic gestures. One executive started a tradition of hand-delivering birthday cards to every team member. This small act created a deep sense of connection and loyalty.
The Glue: Effective Communication
Communication is the thread that ties a team together. The best leaders are master communicators, ensuring everyone knows not just what to do but why it matters. They listen as much as they speak, creating a two-way street of ideas and feedback. One leader implemented “feedback Fridays,” where team members could share thoughts—anonymously or openly—on what was working and what wasn’t. Over time, this openness became a cornerstone of the team’s success.
But effective communication goes beyond feedback. It’s also about clarity. A leader I coached used a simple tool: at the end of each meeting, they asked team members to repeat back key takeaways. This ensured alignment and minimized misunderstandings.
Leaders who excel at communication also create forums for informal interaction. One manager set up monthly coffee chats with random pairs of team members, fostering connections and breaking down silos.
The Art of Strengths: Recognizing Individual Talents
Imagine a soccer team where everyone plays goalie. Absurd, right? Yet so many leaders fail to recognize and utilize their team’s diverse strengths. Great leaders, however, are like talent scouts—always identifying who’s best at what and positioning them to succeed.
One leader I coached used a strengths matrix to map out their team’s unique abilities. Not only did this improve performance, but it also boosted morale as people felt their skills were truly valued.
Another example comes from a tech startup where the CEO reorganized teams based on personality assessments. By aligning roles with individual strengths, they saw a 30% increase in productivity.
The Inspiration: Leading by Example
Actions speak louder than words and nowhere is this truer than in leadership. The most inspiring leaders hold themselves to the same standards they expect of others. Their dedication is contagious, setting the tone for the entire team.
One leader would never ask their team to work late without rolling up their own sleeves. “If I’m asking for extra effort, they need to see I’m all in too,” they explained. The result? A team that consistently went above and beyond because they saw their leader doing the same.
Another leader shared how they publicly admitted to their mistakes. “Owning my failures shows my team that it’s safe to take risks,” they said. This humility fostered a culture of innovation and psychological safety.
The Traits That Make It All Possible
Now, let’s pull back the curtain on the nine traits that underpin these leadership themes. These traits aren’t innate; they’re cultivated. Here are a few of the most impactful:
To explore what made leaders great at facilitating teamwork, I looked at the leaders who were rated the highest on overall leadership effectiveness and who were also rated as outstanding in building teams. After analyzing their 360 ratings, coworker comments and personality test scopes, I discovered a fascinating pattern. Behind every high-performing team lies six key themes that define how leaders inspire trust, build connection, and foster productivity. Beneath these themes are twelve distinct personality traits and behaviors—the true underpinnings of their success. Let’s dive into what makes these leaders exceptional, how their teams thrive, and what you can take away to transform your own leadership style.
The Catalyst: Fostering Collaboration and Inclusiveness
At the heart of every great team lies a foundation of collaboration. The best leaders understand that inclusiveness is not a buzzword; it’s the lifeblood of a successful group. These leaders create an environment where everyone feels they have a voice and a stake in the team’s success. Think of it like orchestrating a symphony—each instrument unique, but all working in harmony.
One leader I worked with described it this way: “I don’t just want my team to be good at their jobs. I want them to feel good about their contributions.” And it works. When people feel included, they give their best—not because they must, but because they want to.
Inclusive leadership goes beyond meetings. These leaders actively ensure diverse perspectives are not just heard but valued. One executive shared how they intentionally sought input from junior employees, creating a reverse mentoring system to learn from younger team members. This approach not only bridged generational gaps but sparked innovative solutions.
A remarkable example came from a retail company where the CEO spent an entire week working alongside employees at every level. This not only provided invaluable insights into operations but also inspired a wave of new ideas from employees who felt truly seen and valued.
The Power of Empowerment: Developing Team Members
“Leadership isn’t about control; it’s about empowerment.” That’s the mantra of the best leaders. They don’t micromanage; they mentor. They know their job isn’t to do the work for their team but to remove barriers so their team can shine.
A leader’s ability to delegate isn’t just about trust; it’s about fostering growth. By assigning stretch tasks and providing support, they push their people to develop new skills and, in turn, confidence.
One executive I coached took this approach to heart. When a junior manager expressed interest in leading a high-stakes project, the leader’s instinct was to say, “You’re not ready yet.” Instead, they said, “Let’s prepare you.” The manager not only succeeded but went on to take on bigger roles, crediting that opportunity as a turning point.
Empowerment also requires patience. A seasoned leader shared how they once held weekly one-on-ones with an underperforming employee, not to micromanage but to provide consistent coaching. Over time, that employee became a top performer.
Empowerment isn’t just about developing individuals—it’s about creating a culture where everyone lifts each other. In one team, a leader implemented peer mentoring, pairing experienced members with newer hires. The result? Faster onboarding and a stronger sense of camaraderie.
The Core: Creating a Positive Team Culture
Culture isn’t what’s written in your mission statement; it’s what your team feels every day. Exceptional leaders understand that positivity fuels productivity. They celebrate wins, address failures with empathy, and create an environment where people feel valued.
One leader’s approach stands out. Instead of reprimanding a team member who made a costly mistake, they called a “win-learn” meeting. They asked the team to reflect on what went well despite the setback and what could be improved. It was never about blame; it was about building resilience and trust.
Positivity doesn’t mean ignoring challenges. Another leader made it a practice to end every week by asking their team, “What’s one thing that frustrated you this week, and how can we fix it?” This proactive approach addressed problems head-on while maintaining morale.
Exceptional leaders also understand the power of symbolic gestures. One executive started a tradition of hand-delivering birthday cards to every team member. This small act created a deep sense of connection and loyalty.
The Glue: Effective Communication
Communication is the thread that ties a team together. The best leaders are master communicators, ensuring everyone knows not just what to do but why it matters. They listen as much as they speak, creating a two-way street of ideas and feedback. One leader implemented “feedback Fridays,” where team members could share thoughts—anonymously or openly—on what was working and what wasn’t. Over time, this openness became a cornerstone of the team’s success.
But effective communication goes beyond feedback. It’s also about clarity. A leader I coached used a simple tool: at the end of each meeting, they asked team members to repeat back key takeaways. This ensured alignment and minimized misunderstandings.
Leaders who excel at communication also create forums for informal interaction. One manager set up monthly coffee chats with random pairs of team members, fostering connections and breaking down silos.
The Art of Strengths: Recognizing Individual Talents
Imagine a soccer team where everyone plays goalie. Absurd, right? Yet so many leaders fail to recognize and utilize their team’s diverse strengths. Great leaders, however, are like talent scouts—always identifying who’s best at what and positioning them to succeed.
One leader I coached used a strengths matrix to map out their team’s unique abilities. Not only did this improve performance, but it also boosted morale as people felt their skills were truly valued.
Another example comes from a tech startup where the CEO reorganized teams based on personality assessments. By aligning roles with individual strengths, they saw a 30% increase in productivity.
The Inspiration: Leading by Example
Actions speak louder than words and nowhere is this truer than in leadership. The most inspiring leaders hold themselves to the same standards they expect of others. Their dedication is contagious, setting the tone for the entire team.
One leader would never ask their team to work late without rolling up their own sleeves. “If I’m asking for extra effort, they need to see I’m all in too,” they explained. The result? A team that consistently went above and beyond because they saw their leader doing the same.
Another leader shared how they publicly admitted to their mistakes. “Owning my failures shows my team that it’s safe to take risks,” they said. This humility fostered a culture of innovation and psychological safety.
The Traits That Make It All Possible
Now, let’s pull back the curtain on the nine traits that underpin these leadership themes. These traits aren’t innate; they’re cultivated. Here are a few of the most impactful:
- Social Skill:
Leaders build trust and rapport effortlessly. One colleague noted, “She makes you feel like your ideas and contributions matters.”
How to Develop It: Schedule regular one-on-one time with team members to understand their motivations, aspirations, and challenges. Practice active listening by asking open-ended questions and reflecting on their responses. Attend networking events or join professional groups to practice building rapport with diverse individuals. - Emotional Grounding:
They remain calm under pressure. A team member once said, “He’s unshakeable, even in a crisis.”
How to Develop It: When tensions rise, pause and take a deep breath before reacting. Practice mindfulness techniques like meditation to improve emotional regulation. Seek feedback from trusted colleagues on how you handle stressful situations and work on areas for improvement. - Consistency:
Reliable leaders build trust. “She consistently communicates her expectations clearly, follows through on her commitments, and ensures everyone is on the same page, which makes it easy to trust and rely on her leadership”
How to Develop it” Start small by always following through on meeting deadlines. Create a personal system for tracking commitments and set reminders to ensure you meet them. Regularly communicate progress on tasks to build trust and reliability. - Adaptability:
They see change not as a threat but as an opportunity. “"She adapts to new challenges by bringing together cross-functional teams to innovate and execute with alignment."
How to Develop It: When a new challenge arises, ask, “How can we turn this into an advantage?” Shift your mindset to see obstacles as opportunities for growth and involve your team in brainstorming innovative ways to address the situation. Encourage flexibility and experimentation, fostering a culture that thrives on change and innovation. - Trusting Nature:
Leaders empower others by demonstrating faith in their team’s abilities. Trust builds confidence and accountability. One leader was described as “someone who trusts you to figure it out but has your back if you need help.”
How to Develop It: Start delegating significant responsibilities to team members, allowing them autonomy while remaining available for support. Resist the urge to micromanage and instead focus on outcomes. Celebrate when team members succeed with delegated tasks. - Achievement Orientation:
These leaders are driven and inspire others to reach ambitious goals. They lead with enthusiasm and pride, creating a culture of high standards and collective success. One team member noted, “Her passion for collaboration and commitment to excellence motivates everyone around her.”
How to Develop It: : Share your enthusiasm for team wins and set clear, challenging goals that energize the team. Break down larger objectives into measurable milestones and regularly track progress. Encourage a growth mindset by focusing on effort and improvement rather than just results. - Ethical Integrity:
Leaders with strong moral compasses earn respect and loyalty. They foster an environment of fairness and transparency, which cultivates trust. One observation: "He is totally trustworthy and creates a very healthy team environment by leading with integrity and setting an example of fairness and respect for everyone."
How to Develop It: Consistently align decisions with your values and ensure your actions reinforce a culture of fairness. Create a personal code of ethics and refer to it when facing difficult decisions. Be transparent about your reasoning behind choices, especially when they affect the team. - Organizational Skills:
Exceptional leaders bring structure and clarity to chaos. They prioritize tasks effectively and ensure their teams stay focused on what matters most. A team member highlighted, “He provides clear structure and expectations, which keeps us aligned and productive.”
How to Develop It : Implement task management software or shared project boards to clarify priorities and keep everyone aligned. Develop a system for categorizing tasks by urgency and importance. Regularly review and update your organizational systems to ensure they remain effective. - Inspirational Vision:
These leaders articulate compelling goals and rally their teams around a shared purpose. They can energize and uplift even during challenging times. One person said, “He always reminds us of why our work matters, and that keeps us motivated.”
How to Develop It: Regularly communicate your vision and tie day-to-day efforts back to the bigger picture. Practice storytelling techniques to make your vision more compelling and relatable. Seek out and share examples of how the team's work is making a tangible impact.
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The Charisma Illusion Charisma gets all the press. It fills conference rooms, wins funding rounds, and dominates the LinkedIn highlight reel. We treat it like the gold standard of leadership — as if volume equals vision. But charisma is a sugar high. It spikes energy, then crashes trust. Composure, on the other hand — quiet, grounded, centered composure — is the kind of influence that lasts. It doesn’t light up a room; it settles one. When things go sideways, it’s not the charismatic leader people look for. It’s the calm one. The Crisis Test Picture this. The product just failed. The client’s furious. Your team’s pacing like trapped cats. Two leaders walk in. One storms into action — loud, fast, “What the hell happened here?” The other walks in slowly, looks around, and says, “Okay, let’s breathe. What do we know so far?” The first one gets attention. The second one gets results. That’s emotional geometry — the calmest person in the room reshapes everyone else’s state. Why Calm Is the Real Power When you stay composed, you’re not just managing your emotions — you’re regulating the entire system. Here’s the neuroscience behind it: people mirror the nervous system of whoever has the most authority. If you’re grounded, they sync to your rhythm. If you’re frantic, they sync to that instead. You don’t need to lecture anyone on resilience. You just have to model it. It’s not charisma that makes people trust you; it’s the quiet sense that you’re not going to lose your mind when things get hard. Charisma’s Half-Life Charisma is a spark. It can ignite a team — but if there’s no composure beneath it, the whole thing burns out. You’ve seen this movie before: the leader who rallies everyone with a passionate all-hands speech, then disappears into reaction mode when things get messy. Charisma without composure is like caffeine without sleep. You’re awake, but you’re not steady. Composure doesn’t get the applause. It gets the loyalty. A Founder’s Story One founder I worked with — I’ll call him David — was known for being a “high-voltage” guy. He could pitch an investor, fire up a crowd, or talk anyone into anything. But his team? They were walking on eggshells. His energy filled every room, but it left no oxygen for anyone else. During one session, I asked, “When you raise your voice, what happens to theirs?” He went quiet. That was the moment he understood that his passion — the thing he was most proud of — had become the team’s anxiety. A year later, his team described him differently: “He’s still intense, but steady. We trust him more now.” He didn’t lose charisma; he layered it with composure. The Calm Before the Influence Here’s what composure actually looks like: You listen longer. Because real influence starts with attention, not argument. You breathe before reacting. That pause isn’t weakness; it’s power management. You let silence do the work. Charisma fills every space; composure creates space for others to step in. You own your tone. You realize your sighs, your speed, your face — they’re all communication tools whether you intend them or not. You choose steadiness over certainty. People don’t need you to know everything. They just need to know you’re okay not knowing. Funny But True A client once told me, “When I’m calm in a meeting, people assume I’m hiding something.” I said, “Good. Let them wonder.” That’s how unfamiliar calm has become. In some cultures, composure looks radical — even suspicious. But it’s exactly what people crave in a world that never shuts up. Why Charisma Is Easier (and More Addictive) Charisma gets feedback. You see the energy rise, you feel the applause. It’s visible. Composure feels invisible — until you lose it. No one thanks you for staying calm during a crisis. But they remember it when deciding whether to follow you into the next one. That’s why maturity in leadership means getting comfortable with the quiet wins — the meeting that didn’t spiral, the argument that didn’t happen, the team that stayed focused because you did. The Emotional Geometry in Practice Think of composure as geometry because emotions move through space. When you enter a room, you alter its emotional shape. If you radiate calm, people’s shoulders drop. Their thinking widens. They start contributing. If you radiate stress, the room contracts. People shrink. Ideas vanish. Influence isn’t what you say. It’s the energy field you create. Your Challenge This Week Before your next high-stakes meeting, pause outside the door. Take one deep breath and ask yourself: What energy does this room need from me right now? Then bring only that. Nothing more. You’ll be amazed how fast everything slows down when you do. Final Word Charisma captures attention. Composure builds trust. One is about how loudly you shine; the other is about how steadily you glow. The leader who can stay centered when everyone else is spinning doesn’t just have influence — they are the influence. And that’s the kind of power that never burns out.

It usually starts with a familiar scene. A founder at a whiteboard, marker in hand, speaking with the conviction of someone who can see the future before anyone else does. The team leans in. The idea feels inevitable. Confidence fills the room. That’s the moment when narcissism looks like leadership. For a while, it is. Until it isn’t. The Hidden Engine Behind Ambition Every founder carries a trace of narcissism. You need it to survive the impossible odds of building something from nothing. It’s the oxygen of early-stage ambition — the irrational belief that you can win when every signal says you can’t. But narcissism isn’t a single trait. It’s a spectrum — and the version that fuels creativity early on often morphs into the one that burns teams, investors, and reputations later. The Six Faces of Narcissism Psychologist Dr. Ramani Durvasula , whose research has shaped much of the modern understanding of narcissism, describes six primary subtypes. Each of them can be adaptive when balanced, or toxic when unregulated: Grandiose: The charismatic visionary. Inspires others when confident; crushes dissent when insecure. Vulnerable: The emotionally fragile version. Craves validation but fears rejection. Communal: The “good person” narcissist. Needs to be admired for being generous or kind. Malignant: Controlling, paranoid, and willing to harm others to protect ego. Neglectful: Detached, disengaged, treats people as instruments. Self-Righteous: Morally superior, rigid, convinced they are the only adult in the room. Most founders show traces of at least two of these. And in moderation, these traits help. They create drive, resilience, and belief — qualities that investors often mistake for charisma. The problem isn’t narcissism itself. It’s when ego outpaces emotional regulation . The Data Behind the Mirror Across our database of 122 startup founders , each assessed on 46 Personality & Leadership Profile (PLP) scales and 46 360-degree leadership competencies , narcissism emerges as both a predictor of greatness and a predictor of collapse . The 10× founders — those whose companies returned exponential value — were not humble saints. They were what I call disciplined narcissists: confident, ambitious, assertive, and driven by achievement — but tempered by empathy, patience, and ethical grounding . They scored high on Achievement, Autonomy, and Risk-Taking , but also maintained elevated scores on Patience, Optimism, and Model of Values . They didn’t fight their ego. They harnessed it. By contrast, founders whose companies failed — the unsuccessful group — were equally brilliant but emotionally unregulated. They scored significantly higher on Aggression, Defensiveness, and Impulsivity , and significantly lower on Trust, Empathy, and Consideration — roughly one standard deviation lower (10 T-score points) than their successful peers. Their leadership wasn’t powered by vision anymore — it was powered by reactivity. And that’s the moment when the very engine that got them to the starting line begins to tear the vehicle apart. When Narcissism Works Healthy narcissism gives founders gravity. It creates the magnetic field that pulls investors, employees, and customers into orbit. These founders are confident but not careless; assertive but not controlling. They operate from belief, not from fear. They’re the ones who use narcissism to build something enduring — not to prove something fleeting. In our data, they excelled in 360 ratings on Creating Buy-In, Delegation & Empowerment, and Adaptability — all behaviors that require trust and composure. They convert ego into execution. Their signature behaviors: Grandiose energy channeled into purpose. Malignant competitiveness transmuted into persistence. Vulnerability transformed into openness and reflection. Self-Righteous conviction turned into moral consistency. They’re still narcissists — but their narcissism serves the mission, not their self-image. When Narcissism Fails Then there are the others — the unregulated narcissists. At first, they look similar: bold, persuasive, unstoppable. But over time, their self-belief becomes brittle. Their aggression rises as trust falls. Their perfectionism becomes paranoia. Their autonomy becomes isolation. These founders scored roughly a full standard deviation lower (10 T-score points) than successful ones on 360 measures like Openness to Input, Relationship Building, Coaching, and Emotional Control . They don’t fail because they’re arrogant. They fail because they can’t tolerate limitation. Feedback feels like rejection. Delegation feels like loss of control. And the more power they get, the less self-awareness they have. They move fast, but the faster they go, the lonelier it gets — until the organization collapses under the weight of their unmet emotional needs. The Two Versions of the Same Founder Ego Regulation • Successful Founders: Confidence moderated by reflection and humility • Unsuccessful Founders: Volatility disguised as confidence Control vs. Trust • Successful Founders: Delegates, empowers, shares power • Unsuccessful Founders: Micromanages, distrusts, isolates Aggression Pattern • Successful Founders: Channeled into performance • Unsuccessful Founders: Expressed as conflict and coercion Recognition Need • Successful Founders: Purpose-driven validation • Unsuccessful Founders: Insecure approval-seeking Ethical Compass • Successful Founders: Consistent moral modeling • Unsuccessful Founders: Expedience and rationalization So the dividing line isn’t how much narcissism a founder has — it’s whether it’s anchored by self-awareness . The successful ones use ego as a tool. The unsuccessful ones use it as armor. The Spectrum of Founder Narcissism Grandiose • Healthy Expression: Charisma, conviction, inspiration • Unhealthy Expression: Arrogance, dominance, fragility Vulnerable • Healthy Expression: Self-reflective, emotionally transparent • Unhealthy Expression: Defensive, insecure, blaming Communal • Healthy Expression: Empathy without ego • Unhealthy Expression: Performative caring Malignant • Healthy Expression: Fierce but principled • Unhealthy Expression: Punitive, controlling, distrustful Neglectful • Healthy Expression: Independent but connected • Unhealthy Expression: Detached, emotionally absent Self-Righteous • Healthy Expression: Grounded in values • Unhealthy Expression: Rigid, moralizing, unyielding Every founder oscillates along this continuum. The goal isn’t to eliminate ego but to integrate it — to move from self-importance to self-awareness. The Psychological Root The most successful founders in our research share a quiet humility beneath their confidence. They’ve learned to hold two truths simultaneously: “I am extraordinary.” “I am not the whole story.” That paradox — ego with empathy, conviction with curiosity — is the hallmark of psychological maturity. It’s what allows a founder to hold power without being consumed by it. Their unsuccessful counterparts can’t hold that tension. They oscillate between superiority and shame — between “I’m brilliant” and “No one appreciates me.” That oscillation is the engine of the vulnerable-malignant loop , the psychological pattern that wrecks both cultures and companies. Coaching the Narcissist You can’t coach ego out of a founder. But you can coach ego regulation . The process usually unfolds in five stages: Recognition: Data first, not judgment. Use 360 feedback as an emotional mirror. Narcissists can argue with people; they can’t argue with their own data. Differentiation: Separate ambition from insecurity. Help them see what’s driving their overcontrol. Containment: Teach behavioral discipline — pausing before reacting, curiosity before correction. Connection: Reinforce trust-based leadership behaviors — active listening, recognition, and collaborative decision-making. Integration: Replace ego-defense with ego-service — using their confidence to develop others rather than dominate them. The shift doesn’t happen overnight. But when it does, the founder becomes more than a leader — they become a force multiplier. The Paradox in Plain Language Our forty years of data say something simple but profound: Every founder who builds something meaningful begins with narcissism. But only those who grow beyond it sustain success. Ego, when integrated, becomes conviction. Ego, when unintegrated, becomes compulsion. One builds. The other burns. Or, as I often tell founders: Narcissism builds the rocket. Empathy keeps it from burning up on re-entry. That isn’t metaphor. That’s psychology — and physics. Because unchecked ego obeys the same law as gravity: It always pulls you back down.

The Badge of Busyness If there were an Olympic event for back-to-back meetings, most executives I know would medal. They wear it proudly — the calendar that looks like a Tetris board, the 11:30 p.m. emails, the constant refrain of “crazy week.” Busyness has become our favorite drug. It keeps us numb, important, and conveniently distracted from the one question we don’t want to face: What am I actually doing that matters? I’m not judging; I’ve lived this. Years ago, I was “that guy” — sprinting through 14-hour days while telling myself reflection was for monks or consultants between clients. Then one day, after a particularly pointless meeting, I realized something embarrassing: I couldn’t remember the last time I’d had a single original thought. Why Thinking Feels Unproductive Here’s the irony: most leaders know they need to think more. They just can’t stand how useless it feels. Sitting in silence doesn’t produce slides or metrics. There’s no dopamine hit, no “good meeting” to log. But thinking time is like compound interest. It looks small in the moment and enormous over time. When you actually stop, patterns appear. You notice which fires you keep putting out, which meetings could’ve been emails, and which goals you’re chasing that don’t even belong to you anymore. A Simple Truth Busyness is a form of self-defense. If you never stop moving, you never have to confront the uncomfortable truths that surface when you do. That’s why reflection feels awkward at first — it threatens your illusion of momentum. But momentum without direction is just noise. A Founder’s Story One founder I coached had the classic startup badge of honor: chaos. His day started at 5:30 a.m., ended around midnight, and he bragged about being “in the weeds” with every decision. I asked, “When do you think?” He said, “All the time.” I said, “No — I mean deliberately.” He stared at me like I’d asked if he did yoga with dolphins. We scheduled two hours of thinking time a week. The first few sessions drove him nuts. He kept checking email, pacing, making lists. Then, around week four, he sent a note: “I finally realized half my problems were the result of not thinking before saying yes.” That’s the power of reflection — it turns self-inflicted chaos into clarity. The Science Behind Stillness Here’s the biology of it: when you’re rushing, your brain lives in survival mode — flooded with cortisol, locked on what’s urgent. When you slow down, another network kicks in — the one responsible for creativity, empathy, and pattern recognition. That’s why your best ideas show up in the shower or on long drives. The brain finally has enough quiet to connect dots. You don’t need more input. You need more oxygen. Why Leaders Avoid It Two reasons. It’s vulnerable. Reflection forces you to notice things you’ve been ignoring — the conversation you keep postponing, the hire you know isn’t working, the ambition that’s turned into exhaustion. It’s inefficient… at first. There’s no immediate ROI. But over time, reflection prevents the expensive rework that comes from impulsive decisions. As one client told me, “I used to say I didn’t have time to think. Turns out, not thinking was costing me time.” How to Reclaim Thinking Time (Without Quitting Your Job) Schedule “white space” like a meeting. Literally block it on the calendar. Call it “Strategy,” “Clarity,” or even “Meeting with Myself” if you’re worried someone will book over it. Change environments. Go walk, drive, sit somewhere with natural light. Different settings unlock different neural pathways. Ask bigger questions. Instead of “What needs to get done?” ask “What actually matters now?” or “What am I pretending not to know?” Capture patterns, not notes. Don’t transcribe thoughts — notice themes. What keeps repeating? That’s your mind begging for attention. End reflection with one action. Otherwise, it turns into rumination. Decide one thing to start, stop, or say no to. The Humor in It I once told an overworked exec, “Block 90 minutes a week just to think.” He said, “What should I do during that time?” That’s the problem in one sentence. Thinking is doing — it’s just quieter. What Happens When You Build the Habit At first, reflection feels indulgent. Then it feels useful. Then it becomes addictive — in a good way. Your decisions get cleaner. Your conversations sharper. Your stress lower. You stop reacting and start designing. Because clarity saves more time than hustle ever will. Your Challenge This Week Find one 60-minute window. No phone, no laptop, no music, no distractions. Just a notebook and a question: “What’s one thing I keep doing that no longer deserves my energy?” Don’t overthink it — just listen for what surfaces. That hour will tell you more about your leadership than a dozen status meetings ever could. Final Word In a world obsessed with movement, stillness is rebellion. But it’s also intelligence. The best leaders aren’t the busiest. They’re the ones who’ve learned that reflection isn’t retreat — it’s refinement. The next breakthrough won’t come from another meeting. It’ll come from the silence you’ve been avoiding.
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